Shipping Policy

At Essance Home Interiors, every home fragrance order is carefully prepared and packaged so it can arrive ready to become part of your sanctuary.

Order Processing

Please allow 3–5 business days for your order to be processed and prepared for shipment.

Business days are Monday through Friday and do not include weekends or holidays. During product launches, promotions, and holiday seasons, processing times may be slightly longer.

Shipping

Shipping rates are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please note that estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed. Essance Home Interiors is not responsible for carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside of our control.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Essance Home Interiors is not responsible for packages that are lost or stolen after delivery.

If you cannot locate a package marked as delivered, please contact the shipping carrier and check with household members, neighbors, or your property management office when applicable.

Damaged or Broken Orders

We carefully package our home fragrance products for shipping. If your candle, room spray, reed diffuser, or other home fragrance product arrives broken, damaged, or leaking, please contact us within 3 days of delivery.

Please provide your order number along with clear photographs of the damaged product, shipping box, and packaging.

Once the damage has been verified, we will provide a replacement at no additional cost, subject to availability. If a replacement is unavailable, a refund may be issued for the damaged item.

Returns

Due to the nature of our home fragrance products, all home fragrance sales are final. We do not accept returns or exchanges unless an item arrives broken or damaged during shipping.

Thank you for choosing Essance Home Interiors. We are honored to be a part of creating a home that feels peaceful, intentional, and uniquely yours.